- Professional and courteous customer interaction.
- 24 Hr guaranteed response to all customer inquiries.
- Prompt processing of orders, and customer requests for custom document completion.
- Easily accessible through phone, fax, email, or website chat.
- Rigorous record keeping of all customer interactions, transactions, comments, and complaints.
- Frequent collaboration with customers on Intellectual Property (IP) protection through use of Confidentiality or Non-Disclosure Agreements.
- Engineer to engineer collaboration available as required.
- Solution focused mindset:
- Strong product knowledge capable of addressing most technical questions.
- Prompt problem acknowledgment with a focus on issue resolution.